The service level manager’s ultimate objective is to establish the infra-structure (in all forms) that delivers “operational excellence”. Then work with all parties to ensure that operational excellence it maintained on a consistent professional basis and handle the introduction of new platforms, services, and infra-structure as the business develops

Within that the role responsibilities are to build and manage the post implementation relationship for the company’s Technology Services at a senior level, both reactively and proactively. Thereby enhancing the customer’s experience from the company and increasing loyalty and value to our business.

To ensure that the level of service provided to all internal and external customers meet performance requirements, by managing the relationships with suppliers of technology/service and internal Process Owners / Managers.

WeBecome is an IT Consulting and Professional services company headquartered in Singapore. We are currently looking for “SERVICE LEVEL MANAGER” to join our Telecom client in QATAR, DOHA (Tax free country).

Role Dimensions: Financial (limits/mandates etc.):
* Approves and manages teams’ operational budget & cost centre
* Creates and manages a resourcing strategy for delivering the team strategies on all operational activities
* Understands the total cost of ownership for all in scope technology services.
* Identifies, negotiates and builds partnerships with third parties to allow effective, flexible resourcing options
* Understands and contributes to the wider budget and resource planning and management processes. Actively challenges to ensure expectation on team are realistic and the overall business plan is achievable

Typical Outputs:
* Domain system / service OLAs and KPIs
* Process OLAs and KPIs including reviews
* Domain system / service OLA and KPI reviews
* Input to and sponsorship of Service Improvement (Maintenance) Plans
* Service Owner Change Approvals

Minimum Criteria (e.g. technical competence, years of experience):
* Strong technical understanding of a specific set of Telecom services and their importance to the customer
* 3 – 5 years Service Management experience
* 3 – 5 years Telecomms Industry experience
* 5 years – Attains and maintains strong relationships with internal and external customers and suppliers. Furthermore, the ability to influence and negotiate with all customers.

Person Specification: (Technical / Professional Expertise) :

* Educated to degree level (or with equivalent professional experience), or relevant further qualification an advantage.
* Proven desire for personal and career development strongly encouraged.
* Capability to operate in a changing environment and to drive significant changes into the organization.
* Confidence to work with and provide appropriate challenge to senior individuals across different parts of the organization.
* At least 3 years Service Management experience and Knowledge of ITIL and eTOM processes.
* Strong communication and decision making skills – ability to balance conflicting interests
* Ability to lead virtual teams
* Proactive individuals with a flexible and adaptable approach to their work and a proven track record demonstrating that they’re – Team player, strong influence and relationship management skills, and customer centric.

Interested candidates, send your Updated CV to vinod@webecome.com mentioning the following details:
1. Current Salary:
2. Expected Salary:
3. Availability:
4. Nationality:
5. Reason for change:
6. Photo in CV (Y/N):
7. Service Management / ITIL experience